Hideaway Hivek

Yes — all images on our website are actual product photos. Minor variations in shade or texture may occur due to lighting or screen differences. Each product is manufactured in the same finish and material as shown, ensuring a near-identical output.

All products are crafted using high-quality engineered wood, finished with laminates, mirrors, glass, or metal profiles depending on design. Every item is precision-built, termite-resistant, and easy to maintain

Profile shutters use aluminum framing with tempered or laminated glass, designed for everyday use. Like any glass surface, they should be handled with care and cleaned using a soft cloth only.

No. Each product is shipped with a detailed installation guide for easy self-assembly (DIY). You can also choose professional installation from our team during checkout.

Yes — lifestyle images may include decor items like lamps, plants, or accessories for visual context. These are not included with the product. The Inclusions section on every product page clearly lists what is supplied.

We’ve just launched our first online store, and shipping is currently limited to Bengaluru.

We’ll soon expand across India — submit your interest at designz@decotales.com, and we’ll notify you once delivery starts in your city.

Orders are delivered within 10–14 days, and installation happens within 36 hours of delivery.
You’ll receive SMS and WhatsApp updates at each step — from dispatch to installation completion.

Orders are delivered within 10–14 days, and installation happens within 36 hours of delivery.
You’ll receive SMS and WhatsApp updates at each step — from dispatch to installation completion.

Every Decotales product comes with a 1-year warranty covering manufacturing defects and hardware issues (hinges, channels, handles).
This warranty does not cover impact damage, exposure to water, or improper handling.

Please record a video while unboxing your product and report any visible damage within 24 hours by sharing the photos/videos with us.
We will repair or replace the affected part/unit after assessment.
Note: Damage claims without an unboxing video will not be accepted.

Since every piece is built and finished on order, we do not accept returns for preference or color change. However, any manufacturing or transit defects will be fully resolved under our warranty policy.

We accept UPI, debit/credit cards, and net banking. A GST invoice will be shared digitally after purchase.

Cash on Delivery (COD) is currently not available. EMI options may appear at checkout depending on payment method and bank.

• Wipe with a soft, dry, or slightly damp microfiber cloth
• Avoid harsh chemicals, excess water, or abrasives
• For glass or mirrors, spray cleaner on the cloth, not directly
• Keep sliding tracks and channels dust-free for smooth use

Yes — handle gently and avoid placing heavy or sharp items directly on glass or glossy surfaces. Use mats or coasters where needed.

WhatsApp us at +91 96069 88791 or email designz@decotales.com with your order ID and images/video of the issue. Our support team will guide you through service or replacement.

Yes — all photos are shot under neutral lighting to closely match actual colors. Slight tone variations can occur due to lighting or screen brightness, but the finish and quality remain consistent.